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Customer Support
RMA Form
Technical Assistance Form
Customer Support:
phone icon 916-351-4500
email icon email Support

A dedicated in-house Customer Service Department is located at our Folsom, California, USA, headquarters. Our Customer Service Representatives are available 7:30 AM to 5:30 PM PST Monday through Thursday and 7:30 AM to 4:30 PM PST alternating Fridays. The Customer Service Representatives provide assistance with order tracking, delivery, proforma invoices, service requests and returns.

Pricing and Technical Assistance

We have established an extensive global network of Sales Representatives to help you. They are experienced and trained to provide you with pre-sale, product selection assistance for your specific application. In addition to our Sales Representatives, Narda Microwave-West has a staff of Application Engineers who have extensive microwave engineering experience. For special requirements and application challenges click the link to send an email to request Technical Assistance.

Return Materials Authorization

RMA Support:
phone icon 916-351-4500
email icon email RMA
RMA Request Form

Repairs of L3 Narda Microwave-West products are made at the  factory.  Before returning any product, however, please contact us for a Return Material Authorization (RMA) number. When  requesting an RMA, you will need to provide the model number, the serial number and as much information as possible about the reason for the return.

Quality Hotline

Quality Support:
phone icon 916-351-4500
email icon email Quality

A Quality Hotline is available to discuss questions, concerns or comments about the quality of our products. To speak with a Narda Microwave-West representative, please contact our hotline or email us. A quality representative will call you back within 24 business hours.